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HostMoat connects to your Airbnb, VRBO, and Booking.com calendar feeds via iCal URLs. It automatically imports bookings and keeps your availability up to date across platforms, checking for changes every 2 hours. It also extracts guest details (phone, email, guest count, confirmation codes) from iCal data and auto-creates guest profiles in your CRM. For even richer data, you can pair iCal sync with email import — forward your platform confirmation emails to a per-property address and HostMoat extracts pricing (payout, cleaning fee, platform fee), confirmation codes, and reservation URLs to enrich your bookings automatically.

Absolutely. HostMoat is designed to work alongside your existing platform listings. It syncs your bookings from those platforms so you have a unified view, while you continue to receive bookings through Airbnb, VRBO, and direct.

No contracts. All paid plans are month-to-month and you can cancel anytime. Your data stays yours.

The Starter plan gives you a full dashboard, calendar, manual booking entry, guest CRM with auto-tags, unified inbox, booking log, yearly summary, gap detector, seasonal heatmap, lead source analytics, base rate & cleaning fee setup, seasonal pricing rules, weekend premium surcharges, an embeddable availability calendar, 1 iCal import feed, cancellation tracking, CSV exports, booking widget, commission tracking, and platform credentials vault — all for one property, forever free. Market Intelligence (demand calendar, comparables, revenue projections) and competitor tracking are Pro features.

You'll be moved to the free Starter plan. You keep your data and dashboard access, but unlimited iCal sync and auto emails require Essential ($9/mo), and contracts, invoicing, and tax tools require Pro ($19/mo).

Essential ($9/mo) adds unlimited iCal sync, automatic booking emails, inquiry auto-responder, email import, and expense tracking with booking sync — everything you need to automate your rental. Pro ($19/mo) adds the full business suite: contracts & e-signing, invoicing with Stripe payments, pre-arrival forms, staff management, tax tools, compliance tracking, and more. Pro also includes 2 properties.

Set date-range pricing rules in Rates & Rules to automatically override your base nightly rate for specific periods — holidays, peak season, school breaks, or any custom window. You can also set a minimum stay per rule. On top of that, configure a weekend premium percentage to automatically add a surcharge to every Friday and Saturday night. Both are applied together: a Friday night in peak season gets the seasonal rate plus the weekend uplift. Guests booking through your Direct Booking Site see a full per-night breakdown showing exactly how each night is priced. Manual bookings auto-suggest a total using the same rules.

Create professional invoices and send them directly to guests via email. Guests pay through a secure portal using credit card or ACH bank transfer via Stripe. You can set up automatic reminders for unpaid invoices so you never have to chase payments manually. Enable "Track my cost" when creating an invoice to log your vendor cost as an expense and see your markup. Void sent or overdue invoices when needed, and track whether each payment came through Stripe or was received offline (cash, check, wire).

Create reusable contract templates with merge fields that auto-fill guest details. Send contracts via email — guests view and e-sign through a secure portal. Toggle "Require payment method on file" on or off when sending — when enabled, the guest saves a card for incidentals via Stripe; when disabled, they sign without entering payment details.

Yes. Pro plans include team sharing. Add staff members on the Staff page, then click "Invite to HostMoat" to send them an invitation with role-based access (viewer or manager). Managers can create, edit, and delete property data. Viewers have read-only access. You can also configure per-staff email notifications — 11 types including new bookings, booking cancellations, turnovers, form submissions, inventory alerts, upsell requests, and portal messages.

Add your cleaners on the Staff page and share their no-login portal link. They see their assigned turnovers, checkout/checkin details, and can upload photo checklists from their phone. Turnovers are managed from the Turnovers tab on the Staff page.

Watchtower drafts replies to guest inquiries and inbox messages so you can review, edit, and send in one click instead of writing from scratch. Pro plans get the built-in engine — zero setup, no API key needed. On the free Starter plan you can bring your own OpenAI or Claude key. Configure tone, custom notes, and an optional auto-draft-on-inquiry toggle per property; drafts pull live context from your property details, guidebook sections, and direct booking site so they answer questions specific to your rental.

Set up email templates that fire automatically based on booking dates — for example, send pre-arrival details 2 days before check-in, a checkout reminder the morning of departure, or a review request 1 day after checkout. Each template has a trigger type and timing you configure. Booking confirmations can be sent instantly when a new booking is created. Everything is per-property and uses your message templates with merge fields (guest name, dates, check-in instructions, etc.). A log shows every email sent so you can verify delivery.

Pre-arrival forms are customizable questionnaires you send to guests before check-in. Collect dietary preferences, flight arrival times, guest lists, special requests, and anything else you need. Forms auto-save as guests fill them out, support conditional logic (show/hide sections based on answers), and auto-send on a schedule you set (e.g., 5 days before check-in). When a guest submits, your staff receives a formatted HTML report by email.

Every booking automatically gets a unique portal link. Share it with your guest and they get one place for everything: property address with Google Maps link, check-in and checkout instructions, bedroom details, contact info, house rules, and all your guidebook content as expandable sections. Check-in details reveal on a countdown before arrival. Guests can message you directly, request add-on upsells, sign contracts, complete pre-arrival forms, leave reviews, and pay invoices. When you approve an upsell request, an invoice is auto-created and the guest pays through Stripe. You manage upsell catalogs, portal settings, and all activity from the Upsells page.

After checkout, HostMoat can automatically send a custom survey to your guest. The form includes staff ratings (auto-populated from your Staff page), satisfaction questions, and a free-text section. Smart routing nudges happy guests (4+ stars) to leave public reviews on Google, Airbnb, or VRBO with direct links you configure. Lower ratings stay private so you get honest feedback without hurting your public score. Track staff performance, rating trends, and monthly satisfaction from the analytics dashboard.