Trigger-based sends
Emails fire automatically at the right moment — booking confirmed, 3 days before arrival, day of checkout, and 2 days after. No manual follow-up required.
Live merge fields
Templates pull real booking data — guest name, check-in date, door code, WiFi password — so every email feels personal without any extra work.
Per-property overrides
Set a global template for all properties, then override it for specific listings that need different wording or different door codes.
Template library with merge fields
HostMoat ships 5 default templates: booking confirmation, pre-arrival reminder, check-in day instructions, checkout reminder, and review request. Every template supports merge fields like `{{guest_first_name}}`, `{{checkin_date}}`, `{{door_code}}`, and 20+ more covering guest, booking, property, and payment data. Edit the templates to match your voice — or leave the defaults and never write another guest email.
Digest emails keep you in the loop
Daily and weekly digest emails summarize upcoming arrivals, departures, and unpaid invoices — sent to you, not your guests. You'll never walk into a hectic changeover week without knowing what's coming. Digests are separate from guest-facing sends and can be configured independently.
Frequently asked
Can I pause automated sends for a specific booking?
Yes. Each booking has a toggle to suppress automation sends — useful for bookings where you're handling communication manually.
What merge fields are available?
There are 20+ merge fields covering guest info (name, email, phone), booking details (dates, nights, revenue), property data (address, WiFi, door code), and payment status.
Which email address do messages come from?
Guest-facing sends use verified HostMoat addresses — bookings@, inquiries@, and reviews@hostmoat.com — so they don't land in spam.