Email Import & Inquiry Auto-Responder
Turn confirmation emails into enriched bookings.
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Parses all 3 major platforms
Forward booking confirmation and cancellation emails from Airbnb, VRBO, or Booking.com. HostMoat extracts guest name, rental amount, fees, payout, and more.
Auto-replies to inbound inquiries
When a prospective guest emails asking about availability, HostMoat can reply automatically with current pricing and a direct booking link.
Works alongside iCal for complete data
iCal gives you dates. Email gives you everything else — price, guest contact, fee breakdown, payout. Use both together for the full picture.
Inquiry auto-responder
Set up a forwarding rule so guest inquiries hit HostMoat. The auto-responder checks your calendar for availability, pulls your current pricing, and sends a reply with nightly rate, minimum stay, and a link to your direct booking site — all within seconds of the inquiry arriving. You can customize the reply template and set a signature.
What iCal alone can't give you
iCal feeds contain the booking start date, end date, and a summary string — that's it. No guest name, no dollar amounts, no fee breakdown. Forwarded confirmation emails fill in everything: the guest's legal name, rental revenue, cleaning fee, platform service fee, and your net payout. HostMoat merges the email data into the existing iCal booking automatically.
Frequently asked
How do I set up email forwarding?
Each property has a unique forwarding address (e.g., 4a16da67@hostmoat.com) shown in Settings > Email Import. In Gmail or Outlook, create a filter that forwards Airbnb and VRBO confirmation emails to that address. One-time setup, takes about 2 minutes.
What email address do I forward to?
Each property gets its own unique per-property address in the format {token}@hostmoat.com — find yours in Settings > Email Import. Using a per-property address means HostMoat knows exactly which property each forwarded email belongs to.
What if a platform changes its email format?
We monitor platform email formats and update the parser when they change. You don't need to do anything — the fix rolls out automatically.